Cisco agent call summary report

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August undefined, 2024

Web•Lightweight access to reporting •Agent Reports •Agent •Agent Skill Group •Skill Group •Precision Queue •Today & To-Interval Statistics added for SG & PQ 31 Live Data for Unified CCX •Supervisor Reports •Team State •Team Summary •Voice CSQ Agent Detail •Voice CSQ Summary •Agent Outbound Team Summary •Chat Agent Statistics •Chat … WebApr 13, 2016 · Unified Intelligence Center is a comprehensive, end-to-end reporting solution for Unified CCX. You can access Historical and Live Data reports. With Unified Intelligence Center, you can complete the following tasks: Generate and view reports. Filter data in the reports by setting parameters. View help for a report.

CUIC - UCCX Stored Procedure List (Pulled from V11.5) - Cisco …

WebFeb 14, 2024 · Agent Call Summary: sp_agent_call_summary: Agent Detail: sp_agent_detail: Agent Login Logout Activity: sp_agent_log_activity: Agent Not Ready … WebAgent Call detail report; Call Type aban/answer report; UCCX Report - CSQ Rollover; CUIC 8.5(4) Daily Summary Report Doesnt Time Zone Adjust On Display; Reporting … the prada family

Cisco Agent Desktop for Cisco Unified Contact Center Express 5.0

WebFeb 2, 2024 · This report allows administrators to view the originating and destination numbers, the date, and time that the call originated, the call duration in seconds, the call … WebJan 23, 2024 · If there are agents included in the Agent Call Summary Report who do not belong to the CSQs in the Contact Service Queue Activity by CSQ, then the Agent Call … sift employee directory

Cisco Unified CCX (UCCX) Reporting Guide - Comstice

Cisco Unified CCX Report Description Guide, Release 11.5(1)

WebThe Chat Agent Summary Report presents a summary of the activities of chat agents, including chat and agent state activities. UCCX Stored Procedure: sp_agent_chat_summary Using this data, you can create - contact center agent efficiency and occupancy reports, - visual team and agent scorecards , - repetitive contacts analysis., WebJun 21, 2024 · Cisco Agent Desktop-email reports are no longer available on Unified Intelligence Center. Historical data of the Cisco Agent Desktop-email reports is … the practitioners partnership lpWebCisco Call Manager, Avaya IPCC/IP Agent, Citrix. • Monitor WAN/LAN/MAN across the globe. Provide direct contact to carriers regarding T1, T3, DS3, OC3 circuits. sifter box for weed

"WebOct 9, 2024 · The Agent Team Summary Report presents the agent state and the reason (where applicable). An agent can view details of all the agents in the team. Charts None … " - Cisco agent call summary report

Cisco agent call summary report

Cisco Unified Contact Center Express Reporting User Guide

WebJan 21, 2010 · When running the Cisoc Agent Detail Report I am seeing the following SQL commented out: /*. INSERT #selected_agents (agentID, profileid) SELECT DISTINCT r.resourceID, r.profileid. FROM db_cra.dbo.ResourceGroup rg, db_cra.dbo.Resource r, #selected_names sn. WHERE rg.resourceGroupID = r.resourceGroupID AND. … WebFeb 14, 2024 · Hi Joey, I was able to retrieve the parameter lists and datatypes for each stored procedure and added them to your list. Report. Stored Procedure. Procedure Parameters & Data Types. Abandoned Call Detail Activity. sp_abandoned_calls_activity. sp_abandoned_calls_activity (.

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Webb. 1 record for the consult call b/w 2 agents with type =3 (internal) c. 1 record for the call b/w caller and agent2 with type =5 (transferred-in) 2. Historical Agent Detail report (Agent perspective): a. For agent: i. 1 record for call with caller (Inbound + transfer-out to indicate that this call was WebJan 11, 2024 · The Cisco Unified IP Phone Agent (Figure 3) provides ACD functions on supported Cisco Unified IP Phones. Although the Cisco Unified IP Phone Agent is available for the Standard, Enhanced, and Premium bundles, for Cisco Unified Contact Center Express 5.0 (2) this phone service is the sole agent interface for the Standard …

WebOct 18, 2024 · We use to different reports: - CSQ Agent Summary Report; - Agent Call Summary Report. What's the difference between the fields: Total Inbound ACD (Agent Call Summary Report) x Calls Handled (CSQ Agent Summary Repor). Because the total per agent is never the same. I'll need to explain to my team. Thank you in advance, Andreia. WebOct 29, 2012 · Agents who need to be contacted directly or who need voice messages should have their phones configured with a second extension (and multiple lines if necessary). Cisco Unified CCX will monitor and report on activity on the non-ACD extensions on a phone. Please refer the "Agent Call Summary Report" from page 54 …

WebAgent reports indicate that this call leg is an outbound call for Agent1 and Inbound call for Agent2 as it is from the perspective of the agent who made/received the call but the … WebThe Email CSQ Summary Report presents the email activity summary of agents in a Contact Service Queue (CSQ). Charts None Fields The report includes a table that …

WebJun 21, 2024 · Agent Statistics Report . Agent Team Summary Report . Supervisor . Agent Outbound Team Summary Report . Chat Agent Statistics Report . Chat CSQ …

WebAug 6, 2024 · Last active non-Unified CCX extension that Unified Communications Manager assigned to the agent. This field is blank if there are no calls to or from the non-Unified … sifted zoominfoWebFeb 21, 2024 · The Chat CSQ Activity Report presents a summary of presented, handled, and abandoned chats for each Contact Service Queue (CSQ). It displays the average … sifted whole wheat flourWebJan 23, 2024 · The following table lists the report types and the calls that they include: 1 Does not include outbound preview calls. Consult Transfer Consult transfer is reported in different ways in different reports. Consider the following call flow. Call Flow Example thepra didactic gmbhWebApr 7, 2024 · Agent Call Summary Report - Shows for each agent specified, summary information about each inbound call, and each outbound call by the agent. For inbound CCX calls, this reports the average time the agent spent in Talk state, Work state, and on hold; for non-CCX calls, it shows the average and max talk time for the agent. sifter and strainerWebFeb 21, 2024 · Agent Login Logout Activity Report. filter parameters 1. overview 1. query design 1. Agent Not Ready Reason Code Summary Report. filter parameter 1. … sifter apater for automatic hondaWebFeb 16, 2024 · Symptom: UCCX 12.5 Voice CSQ Summary report does not show the Longest Call in Queue column in the snapshot view. This issue is documented by Cisco … sifter applicationWebThe report shows the number of calls waiting in queue and longest call in queue. Top. Team Summary Report. Team Summary Report is accessed from Home tab of Cisco Finesse Desktop. The Team Summary Report presents the agent state and the reason code (where applicable). An agent can view details of all the agents in the team. Top. … the prada store